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How to Remove Fastsupport.com Scam

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The Fastsupport.com site does NOT offer support. Disregard its claims! It promises assistance, and provides nothing but problems. It weaves a web of lies. Make sure NOT t fall for it. Despite its grand pretense  of usefulness, the website is a sham. There’s an infection, lurking behind it, using it as a face. The potentially unwanted program falls under the adware umbrella. It uses the page as a shield to conceal its presence, and wreak havoc from the shadow. The page is nothing more than bait. Don’t be the fish that bites. Remain level-headed when faced with the infection’s deception. It preys on fear. The adware, behind the site, uses scare tactics. It tries to frighten you into acting against your best interests. Don’t allow it to succeed with its malicious agenda. Do NOT trust its ‘findings.’ Do NOT reach out to “establish support connection.” Do NOT use its ‘solutions.’ Acknowledge them as bogus, fake, and fraudulent. It’s all part of the tool’s marketing scheme. Look past the smoke and mirrors, and accept the warnings for what they are. A means to an end. The adware’s means to invade your system, and cause you harm. Don’t let it succeed. Do NOT fall for the infection’s deceit.

Remove Fastsupport.com

How did I get infected with?

The Fastsupport.com site pops up because your system harbors an infection. An adware application, to be precise. But, how did the adware got into your PC? Those don’t appear out of thin air. Well, fact of the matter is, you agreed to install it. Oh, yes. Odds are, you don’t recall it, but there was, in fact, an exchange. The adware sought your permission on its admission, and you gave it. Don’t be too hard on yourself, though. It wasn’t a straightforward exchange. Think about it. If it were, it leaves too much to chance. What if you rejected the adware? It can’t have that. So, to avoid the risk of denial, it turns to deception. The tool does seek your approval on its install. Only, it does it in the most covert ways possible. There’s an entire array of sneaky methods, it can turn to. The usual antics involve spam emails, corrupted links, and freeware. As well as, supposed system and program updates. For example, the infection pretends to be a Java update. And, if you’re not thorough enough, you don’t spot the deception. And, the adware slips by you, unnoticed. Don’t make that mistake. It proves quite consequential. Remember that infections prey on your carelessness. They hope you throw caution to the wind, and rely on luck. That you give into naivety, and rush. Don’t oblige. Don’t ease their invasion. Go the opposite direction, and be extra thorough. Take the time to be vigilant, and always do your due diligence. Choose caution over carelessness. One keeps cyber threats away. The other invites them in.

Why is this dangerous?

After the adware slithers its way in, brace yourself. It begins to bombard you with the Fastsupport.com site. It floods your screen with warning, and alerts. All, sharing the same discoveries. That, your computer is brimming with dangerous cyber threats. And, that you have only one available solution. That is, to trust the adware, and accept its offer for assistance. Supposedly, that will make everything better. It asks you to reach out to its support team, and follow instructions. Neither call these people nor write to them! Don’t even send a smoke signal! It will NOT end well! They claim that you have to download a specific tool that will get rid of your issues. When, in reality, it doubles them Trust nothing, you see, while the adware remains on your PC. Acknowledge the website for what it is – a lie. There aren’t enough ways to stress that. It’s a scam. If you trust it, you put yourself in grave danger. You risk getting your personal and financial details stolen and exposed. And, exploited by the malicious people, behind Fastsupport.com. Do what’s best for you, and your system. Discard the site and warnings as bogus, and unreliable. Nothing more than a product of a nasty adware, and the cyber criminals behind it.

How to Remove Fastsupport.com virus

The Fastsupport.com infection is specifically designed to make money to its creators one way or another. The specialists from various antivirus companies like Bitdefender, Kaspersky, Norton, Avast, ESET, etc. advise that there is no harmless virus.

If you perform exactly the steps below you should be able to remove the Fastsupport.com infection. Please, follow the procedures in the exact order. Please, consider to print this guide or have another computer at your disposal. You will NOT need any USB sticks or CDs.

STEP 1: Track down Fastsupport.com in the computer memory

STEP 2: Locate Fastsupport.com startup location

STEP 3: Delete Fastsupport.com traces from Chrome, Firefox and Internet Explorer

STEP 4: Undo the damage done by the virus

STEP 1: Track down Fastsupport.com in the computer memory

  • Open your Task Manager by pressing CTRL+SHIFT+ESC keys simultaneously
  • Carefully review all processes and stop the suspicious ones.


  • Write down the file location for later reference.

Step 2: Locate Fastsupport.com startup location

Reveal Hidden Files

  • Open any folder
  • Click on “Organize” button
  • Choose “Folder and Search Options”
  • Select the “View” tab
  • Select “Show hidden files and folders” option
  • Uncheck “Hide protected operating system files”
  • Click “Apply” and “OK” button

Clean Fastsupport.com virus from the windows registry

  • Once the operating system loads press simultaneously the Windows Logo Button and the R key.


  • A dialog box should open. Type “Regedit”


Depending on your OS (x86 or x64) navigate to:

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run] or
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] or

  • and delete the display Name: [RANDOM]

delete backgroundcontainer

  • Then open your explorer and navigate to: %appdata% folder and delete the malicious executable.

Clean your HOSTS file to avoid unwanted browser redirection

Navigate to %windir%/system32/Drivers/etc/host

If you are hacked, there will be foreign IPs addresses connected to you at the bottom. Take a look below:


STEP 3 : Clean Fastsupport.com traces from Chrome, Firefox and Internet Explorer

  • Open Google Chrome

  • In the Main Menu, select Tools then Extensions
  • Remove the Fastsupport.com by clicking on the little recycle bin
  • Reset Google Chrome by Deleting the current user to make sure nothing is left behind

disable Fastsupport.com from chrome

  • Open Mozilla Firefox

  • Press simultaneously Ctrl+Shift+A
  • Disable the unwanted Extension
  • Go to Help
  • Then Troubleshoot information
  • Click on Reset Firefox

remove Fastsupport.com from firefox

  • Open Internet Explorer

  • On the Upper Right Corner Click on the Gear Icon
  • Click on Internet options
  • go to Toolbars and Extensions and disable the unknown extensions
  • Select the Advanced tab and click on Reset

remove Fastsupport.com from ie

  • Restart Internet Explorer

Step 4: Undo the damage done by Fastsupport.com

This particular Virus may alter your DNS settings.

Attention! this can break your internet connection. Before you change your DNS settings to use Google Public DNS for Fastsupport.com, be sure to write down the current server addresses on a piece of paper.

To fix the damage done by the virus you need to do the following.

  • Click the Windows Start button to open the Start Menu, type control panel in the search box and select Control Panel in the results displayed above.
  • go to Network and Internet
  • then Network and Sharing Center
  • then Change Adapter Settings
  • Right-click on your active internet connection and click properties. Under the Networking tab, find Internet Protocol Version 4 (TCP/IPv4). Left click on it and then click on properties. Both options should be automatic! By default it should be set to “Obtain an IP address automatically” and the second one to “Obtain DNS server address automatically!” If they are not just change them, however if you are part of a domain network you should contact your Domain Administrator to set these settings, otherwise the internet connection will break!!!

You must clean all your browser shortcuts as well. To do that you need to

  • Right click on the shortcut of your favorite browser and then select properties.


  • in the target field remove Fastsupport.com argument and then apply the changes.
  • Repeat that with the shortcuts of your other browsers.
  • Check your scheduled tasks to make sure the virus will not download itself again.

How to Permanently Remove Fastsupport.com Virus (automatic) Removal Guide

Please, have in mind that once you are infected with a single virus, it compromises your system and let all doors wide open for many other infections. To make sure manual removal is successful, we recommend to use a free scanner of any professional antimalware program to identify possible registry leftovers or temporary files.

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