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Call Windows Technical Support Scam Removal

Can’t Remove Call Windows Technical Support pop-ups?

The crooks are imaginative. They always find new ways to lure more victims into their schemes. One of their latest scams tricks PC users into contacting a fake Microsoft support center. The Call Windows Technical Support scam is very simple. You get redirected to a web page that imitates the design of the Microsoft’s official website. There, a pop-up states that there is a critical problem with your computer and that you must immediately contact a technician. Conveniently, there’s a phone number mentioned in the message, as well as error codes. Everything looks legitimate and frightening. If you try to close the pop-up or the web page, your browser switches to full-screen mode. Do not panic! This is part of the scheme. The crooks are trying to further convince you that there is a problem with your machine. Well, there is. You were redirected to this bogus website by a parasite. But dialing the provided number won’t help. What you should do is to immediately close the scam web page. You may not be able to do it the regular way. Use your Task Manager to close your browser and start a new session. Eventually, this nasty website will reappear. Your browser is infected. It harbors a nasty malware. The parasite redirects your web traffic to sponsored pages and pushes various adverts on you. It doesn’t sound too dangerous, does it? Well, there is a catch. The intruder doesn’t display random adverts. It collects information about your online habits and bases its ads on the collected data. The problem is that anyone willing to pay can access and use the information. All sorts of crooks do. They prepare custom marketing campaigns and use them to lure victims into online scams. This time you were lucky. You didn’t fall for the Call Windows Technical Support scam. Yet, there will be a next time. Don’t play with your luck. Clean your computer for good!

Remove Call Windows Technical Support

How did I get infected with?

The malware behind the Call Windows Technical Support scam did not materialize by magic. This parasite has tricked you into installing it unintentionally. That is right, you infected your device. Were you a bit more careful, you could have prevented this infection. These parasites cannot install themselves. They need your permission to get installed. But, do you remember allowing this pest on board? You were cleverly deceived. The parasite hides behind software bundles, fake updates, torrents, and spam messages. One second of carelessness is all it needs to get installed. You can prevent it from succeeding, though. All you should do is to be more vigilant and doubting. Avoid using torrents. Download your software from reputable sources only. And when you finally start the installation process, opt for the Advanced option in the Setup Wizard. Under it, you will be presented with a list of all changes that are about to be made to your system. Take your time to examine the list thoughtfully. If there are additional programs about to be installed, deselect them. These third-party apps, more often than not, are malicious. Besides, if you truly needed them, you would have downloaded them by yourself. Make sure you install trustworthy software only. Read the Terms and Conditions/End User License Agreement (EULA). If you spot anything out of the ordinary, abort the installation immediately.

Why are these ads dangerous?

The Call Windows Technical Support scam is tricky. If you don’t catch the fraud on time, there will be devastating consequences. Do not call the provided numbers. You will only get in touch with the crooks. These people know how to convince you to follow their instructions. They will lure you into giving them remote control of your computer. Do not underestimate them! Your best and only course of action is the immediate removal of the parasite that redirected your browser to this scam. This intruder, too, is not safe. Get rid of it ASAP. The longer it remains on your computer, the more dangerous it becomes. This malware collects information about you. It knows your every online step. Which websites you visit, what search inquiries you make, what links you follow, what videos you watch. Even the Incognito mode of your browser cannot hide you from its watchful eyes. The collected information may not strike as top secret, but a capable advertiser needs very little to successfully target you with customized marketing campaigns. What if these advertisers are criminals? The consequences may be devastating. The malware has proven itself dangerous. It redirected you to the Call Windows Technical Support scam once. It will redirect you to other online frauds, too. This malicious utility should not remain your OS. Remove it as soon as possible.

How Can I Remove Call Windows Technical Support Pop-ups?

If you perform exactly the steps below you should be able to remove the infection. Please, follow the procedures in the exact order. Please, consider to print this guide or have another computer at your disposal. You will NOT need any USB sticks or CDs.

STEP 1: Uninstall suspicious software from your Add\Remove Programs

STEP 2: Delete unknown add-ons from Chrome, Firefox or IE

STEP 3: Permanently Remove Call Windows Technical Support from the windows registry.

STEP 1 : Uninstall unknown programs from Your Computer

Simultaneously press the Windows Logo Button and then “R” to open the Run Command

Type “Appwiz.cpl

Locate the any unknown program and click on uninstall/change. To facilitate the search you can sort the programs by date. review the most recent installed programs first. In general you should remove all unknown programs.

STEP 2 : Remove add-ons and extensions from Chrome, Firefox or IE

Remove from Google Chrome

  • In the Main Menu, select Tools—> Extensions
  • Remove any unknown extension by clicking on the little recycle bin
  • If you are not able to delete the extension then navigate to C:\Users\”computer name“\AppData\Local\Google\Chrome\User Data\Default\Extensions\and review the folders one by one.
  • Reset Google Chrome by Deleting the current user to make sure nothing is left behind

  • If you are using the latest chrome version you need to do the following
  • go to settings – Add person

  • choose a preferred name.

person-2-chrome

  • then go back and remove person 1
  • Chrome should be malware free now

Remove from Mozilla Firefox

  • Open Firefox
  • Press simultaneously Ctrl+Shift+A
  • Disable and remove any unknown add on
  • Open the Firefox’s Help Menu

open-help-menu-firefox

  • Then Troubleshoot information
  • Click on Reset Firefox

Remove from Internet Explorer

  • Open IE
  • On the Upper Right Corner Click on the Gear Icon
  • Go to Toolbars and Extensions
  • Disable any suspicious extension.
  • If the disable button is gray, you need to go to your Windows Registry and delete the corresponding CLSID
  • On the Upper Right Corner of Internet Explorer Click on the Gear Icon.
  • Click on Internet options

IE-internet-options

  • Select the Advanced tab and click on Reset.

IE-reset

  • Check the “Delete Personal Settings Tab” and then Reset

reset-ie

  • Close IE

Permanently Remove Call Windows Technical Support Leftovers

To make sure manual removal is successful, we recommend to use a free scanner of any professional antimalware program to identify any registry leftovers or temporary files.

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